The general sales conditions which are mentioned are exclusively applied between the owner of the site (Société HEVENTS - 24 rue du moulin de Béchereau 78720 La Celle les Bordes - France / N° siret 48282966000018) and anybody visiting the site or making a purchase .

Any cybernaut can have access to the general sales conditions on the site. Knowing that these general conditions are likely to be changed by HEVENTS, the purchaser acknowledges that the applicable general conditions will be those in force during the purchase,.

The products available on www.lesjouetsenbois.com are only sold to private individuals, that is to say to persons not purchasing for their professional activity. These present general conditions are consequently applicable to consumers as defined by the Consumption code .

Anybody ordering a product on sale on the website http://www.lesjouetsenbois.com (HEVENTS) fully agrees with the general sales conditions that the purchaser admits to have read before making an order .

1. Order

Orders are made exclusively on the site www.lesjouetsenbois.com Upon receipt of the order, a confirmation e-mail will be sent to the purchaser. This e-mail will include these following elements: ordering number, date of the ordering, reference number, name and prices of the products, delivery fees and addressAt any time, the purchaser can have access to the ordering process by checking on: "account" and "ordering process" on the website www.lesjouetsenbois.comUpon receipt of payment, the product(s) ordered will be prepared and an e-mail will be sent to the purchaser to confirm the order. This e-mail will include either the "Colissimo" tracking number, enabling the purchaser to track the order on www.coliposte.fr, or the deliverer's address.

2. Products charateristics and availability

As stated in article L 111-1 of the consumption code, before ordering, the purchaser can be informed of the main characteristics of the different products he wants to order on the website www.lesjouetsenbois.com.
The purchaser can also send an e-mail to contact@lesjouetsenbois.com to get some more information..
The pictures, graphics and characteristics of the products on sale are not under contract. Consequently, HEVENTS SARL will not be responsible for any mistakes or omissions in one of these pictures, characteristics and graphics, or in case of any change of those mentioned characteristics from the suppliers and/or the manufacturers..
HEVENTS SARL can not be held responsible for any indirect damage resulting from the purchase of any of its products.
The products on display on the website www.lesjouetsenbois.com (HEVENTS SARL) are only valid within the limits of the available stock. Concerning the products which are sold out in the warehouse, the purchases are valid in case of the availability of the suppliers..

3. Prices and reduction in tax

The sale prices mentioned on the website http://www.lesjouetsenbois.com are in euro and all tax included. The payment will be exclusively made in euro unless a prior acceptance of HEVENTS SARL.
The European Union dwellers can not get any French VTA exemption..
If the purchaser resides outside of the European Union or in the DOM/TOM,he is rightfully and automatically entitled to VAT exemption. No particular procedure is needed. The typing of the delivery address during the order confirmation will lead to the French VTA exemption. This exemption will be mentioned on the last step of the order confirmation. It will be called "reduction in tax". Consequently, the invoice will be made out exclusive of VAT and the required payment will correspond to the duty-free price of the order. .
The sale prices mentioned on the products files include neither the shipping fees nor taxes relating to transport or customs in case of transports outside the metropolitan France. The shipping fees remain payable by the purchaser and will be charged to him. The customs duty, importing duty or local taxes are likely to be required and also be charged to the purchaser.
HEVENTS SARL keeps the right to change the prices at any time. The sale price during the purchase corresponds to the online price during the order confirmation on the website http://www.lesjouetsenbois.com

4. Modes of payment.

Every purchase on the website http://www.lesjouetsenbois.com ( HEVENTS SARL ) is to be paid during the order. No product could be sent to a purchaser who has not previously paid 100% of the sale price of the product with all tax included and the possible shipping fees related to the delivery..
The payment for the purchases can be done :

• Either by credit card directly on the website with a sesured transaction. National and international credit card with a visa and master card network are accepted. .
• Either by cheque (payable to HEVENTS ). The cheque must be sent by mail with the delivery order to the following address: Société HEVENTS -16, rue de Beynes -78450 Chavenay - France

Gift vouchers are not accepted and, generally, neither is any other mode of payment not mentioned above,.
LesJouetsenBois.com (HEVENTS SARL) reserves the right to suspend the processing or delivering of any order in case of refusal of payment by credit card from any accredited bank, or in case of non-payment.
LesJouetsenBois.com (HEVENTS SARL) also reserves the right to cancel a delivery or to refuse an order from a purchaser who wouldn't have fully paid for a previous order or with whom, a payment contention would be under way. .
Any payment delay resulting from the initial refusal of a payment made by credit card, or from any other factor, will lead to a rise of the amount because of the enforcement of delay penalties corresponding to the base lending rate increased by 4 points and are applicable from the day of the delivery of products. Furthermore, the purchaser is to pay the eventual banking charges..
HEVENTS SARL retains complete ownership of the sold products until receipt of payment with all tax and fees included. .

5. Modes of delivery

Our orders are delivered in France and all over the world by "colissimo suivi" or by haulage contractors ( for bulky parcels ) .
The purchaser undertakes to give all the information on the order form lesjouetsenbois.com (HEVENTS SARL) necessary to the delivery, and particularly the address where the delivery could be made during the business hours. .
In case of mistakes of the address in the delivery form, HEVENTS company couldn't be held responsible of the impossibility to deliver to the consignee. Any fees concerning another delivery of the parcel to the same consignee, to another consignee or to another delivery address will be charged to the purchaser..
lesjouetsenbois.com (HEVENTS SARL) undertakes to deliver any products within 30 working days in metropolitan France and within 30 days in DOM/TOM and abroad from the receipt of the order and the payment on, and only if the ordered product is available in our stock. .
In case the product is momentarily sold out, and if the new date of delivery doesn't suit the purchaser, he could cancel the order and he will be paid back within 30 days according to the L121-20-3 act from the consumption code.
HEVENTS SARL couldn't be held responsible for the nonfulfilment of the contract in case of stock shortage or unavaibility of a product because of a case of absolute necessity like any kind of disruptions or strikes in mail services, means of transports and communications. .
lesjouetsenbois.com (HEVENTS SARL) couldn't be held responsible for any delays of carrying out an order in case of absolute necessity or because of the haulage contractors. .
The delivery is considered as carried out from the day of reception or the product by the purchaser. The delivery will be made only in exchange for a signature of the consignee on an delivery form. .
The purchaser has to check the accordance with the delivered product during the delivery, before signing the delivery form. .
In case the purchaser would be uncertain about any kind of conditions or contents of the product, :

• In case of deliveries by Colissimo the purchaser has to apply the colissimo procedure (especially he has to indicate the different damages, the complaints), refuse the product and and fill in immediately an anomaly report for the postman (report 170).
• If delivery is made by a transporter, this shall be notified on the transporter's delivery form, and the purchaser shall be notified by registered mail two days in advance. The details of the transporter shall be written on the delivery form or on the invoice..
• in both cases: incidents should be reported to HEVENTS.

Under no circumstance will HEVENTS be held responsible for any damage to the product occurred during shipping..

6. Error in delivery

If the purchaser finds out that there's an error in the products received, he/she must notify the seller by e-mail (contact@lesjouetsenbois.com) within to days of receipt of the goods.
The e-mail message shall mention: order number, purchaser's details, delivery date, delivery form number, reference and description of product(s) concerned, subject of the complaint (missing product, damaged product, faulty product, wrong product, damaged packaging, etc.) and, possibly, products delivered by mistake (reference and quantity).
An exchange number (without which no return of proucts shall be possible) or a new delivery date will be sent to the purchaser via e-mail.
Any claim not submitted under the conditions defined above and within the specified timeframe will not be taken into account and will clear LesJouetsenBois.com (HEVENTS SARL) of any responsibility towards the purchaser..
We shall not be held responsible for any possible typing mistake and their consequences resulting in delayed processing or errors in the delivery. Real costs resulting from the re-shipping of the order will be charged to the purchaser. Also, in case of an order cancellation request due to a wrong address, typing of incomplete address (missing postal code or partial address) or unsuccessful visit of the transporter, the real shipping costs will be deducted from the reimbursment..

7. Right of withdrawal

In conformance with article L.121-20 of the Consumption Code, the purchaser has seven days, starting from the receipt of the goods, to return at his/her own expense the ordered products, for reimbursement or replacement..
Any returned item must be complete, in its original packaging, bearing no trace of use, and in a condition appropriate for resale..
Reimbursement will be made within a maximum of 30 days. In case of replacement of a product by one or several other products, if the price difference is in favour of LesJouetsenBois.com (HEVENTS SARL), it shall be paid by the purchaser, by cheque or credit card, before any new shipping. If the difference is in favour of the purchaser, LesJouetsenBois.com (HEVENTS) will pay the amount within 30 days..

Any purchaser wishing to return a product shall notify it by e-mail, within 7 days of receipt of the goods, to: contact@lesjouetsenbois.com (HEVENTS SARL).
Any reimbursement request received by LesJouetsenBois.com (HEVENTS SARL) beyond the legal period of 7 days (post mark, receipt of fax or e-mail) will be rejected.
HEVENTS SARL can not accept parcels when shipping has to be paid by the receiver. Any risk linked to the return of the product is the responsibility of the purchaser
Upon receipt of a product returned by the purchaser, LesJouetsenBois.com (HEVENTS SARL) shall send a confirmation e-mail to the purchaser, specifying: :

• if the product has been duly received and if it satisfies the criteria required for reimbursement (complete product, original packaging, fit for resale).
or
• if the product has been damaged, if it is incomplete, or if the packaging has been damaged. HEVENTS SARL shall specify if they accept the returned product (if not, the product shall be returned to the purchaser) and, if so, the amount of the reconditioning costs in order to make the product fit for resale. LesJouetsenBois.com (HEVENTS SARL), in that case, shall notify the customer that reimbursement can only be partial, and will indicate the amount to be reimbursed, corresponding to the price paid by the purchaser, minus the reconditioning costs.

If he doesn't follow the above-mentioned procedures, the purchaser will not have the possibility to fill a claim for non-conformity or apparent defect of the delivered products, since those products will be considered as correct and free of any apparent defect.

8. Commercial guarantee.

As stated in article L 121-19 of the consumption code, in case of defect or non-functioning of a product, the purchaser shall be entitled to the following commercial guarantees :
For any product purchased on www.lesjouetsenbois.com (HEVENTS SARL) with a manufacturer's guarantee, the duration of this guarantee shall be indicated on the website LesJouetsenBois.com (HEVENTS SARL) upon registration of the order..
The more detailed conditons of this guarantee are defined by the manufacturer of the product, and can therefore vary from one manufacturer to the other. The purchaser should therefore check :

• the user's instructions and guarantee manual provided to him (if any) in the product's packaging.,

If necessary, a customer always has the possibility to contact LesJouetsenBois.com (HEVENTS SARL) by e-mail (contact@lesjouetsenbois.com) to enquire about the procedure to follow in case of problem. In case of non-conformance of the product, the purchaser can ask for the product to be replaced or repaired. If a replacement or a repair of the product is not possible, the purchaser can request either to return the product and be refunded of the price paid, or to keep the product and to be refunded of a portion of the price.
In any case, the purchaser shall be able to present the invoice for the product issued by LesJouetsenBois.com (HEVENTS SARL) in order for the guarantee to apply from the manufacturer or any company.
A purchaser will not have the possibility to request LesJouetsenBois.cm (HEVENTS SARL) to bear the responsibility for exchanging or repairing a product for wich the manufacturer refuses to apply the guarantee. HEVENTS SARL will not bear the costs for the immobilization of a product in case of repair, and the purchaser will not be entitled to any compensation in this regard. In case of repair or immobilization of the product, no replacement will be loaned to the purchaser.

9. Applicable law

The above-mentioned general sales conditions are dictated by French law.
If one ore more arrangements in these general sales conditions are deemed as non valid or declared as such by any law or regulation, or following a final decision by any appropriate authority, all the other arrangements will keep their full strength and scope.

10. Transaction security.

In order to guarantee the full security of your payment, HEVENTS SARL has adopted the SSL (Secure Socket Layer) crypto mechanism, which protects the confidentiality of banking data.
HEVENTS has chosen the "Mercanet" system of BNP Paribas..

11. Information technology and freedom.

In conformance with law Nr.78-17 on information technology and freedom, dated 6 January 1978, the purchaser has the right to access, modify, oppose and delete any personnal details held by LesJouetsenBois.com (HEVENTS SARL)..