Allongement des délais de livraison par voie maritime : 15 jours pour les Antilles, 30 jours pour la Réunion, 40 jours pour Mayotte, 2 mois pour la Nouvelle Calédonie
General sales conditions
These general sales conditions apply exclusively between the owner of the site (SAS H.EVENTS - 8 Rue Maurice Raffault - 37420 Savigny-en-Véron - France) and any person visiting or making a purchase via the website www.lesjouetsenbois.eu.
SAS H.EVENTS with a capital of 8,000 euros - RCS Tours 482 829 660 - Code APE 8230Z.
SIRET number: 48282966000042.
Intra-community VAT number: FR20482829660.
Any cybernaut can have access to the general sales conditions on the site. Knowing that these general conditions are likely to be changed by SAS H.EVENTS, the purchaser acknowledges that the applicable general conditions will be those in force during the purchase.
The products available on www.lesjouetsenbois.eu are only sold to private individuals, that is to say to persons not purchasing for their professional activity. These general conditions are therefore applicable only to consumers who are natural persons, to the exclusion of any professional legal person, complying with the provisions of the Consumer Code (hereinafter referred to as "the purchaser").
Anybody ordering a product on sale on the website www.lesjouetsenbois.eu (SAS H.EVENTS) fully agrees with the general sales conditions that the purchaser admits to have read before making an order .
Orders are made exclusively on the site www.lesjouetsenbois.com Upon receipt of the order, a confirmation e-mail will be sent to the purchaser. This e-mail will include these following elements: ordering number, date of the ordering, reference number, name and prices of the products, delivery fees and address At any time, the purchaser can have access to the ordering process by checking on: "account" and "ordering process" on the website www.lesjouetsenbois.eu. Upon receipt of payment, the product(s) ordered will be prepared and an e-mail will be sent to the purchaser to confirm the order. This e-mail will include either the "Colissimo" tracking number, enabling the purchaser to track the order on www.coliposte.fr, or the deliverer's address.
2. Products charateristics and availability
The Purchaser may, prior to his order, take note, on the site www.lesjouetsenbois.eu, of the essential characteristics of the product(s) he wishes to order.
The Purchaser also has the option of sending an email to firstname.lastname@example.org to obtain additional information.
SAS H.EVENTS cannot be held responsible for any indirect damage that may occur as a result of the purchase of the products.
The offers presented on the website www.lesjouetsenbois.eu (SAS H.EVENTS) are only valid while stocks last. For products not stored in its warehouses, the offers are valid subject to availability from its suppliers.
3. Prices and reduction in tax
The sale prices mentioned on the website www.lesjouetsenbois.eu are in euro and all tax included. The payment will be exclusively made in euro unless a prior acceptance of SAS H.EVENTS.
The European Union dwellers can not get any French VTA exemption.
If the purchaser resides outside of the European Union or in the DOM/TOM,he is rightfully and automatically entitled to VAT exemption. No particular procedure is needed. The typing of the delivery address during the order confirmation will lead to the French VTA exemption. This exemption will be mentioned on the last step of the order confirmation. It will be called "reduction in tax". Consequently, the invoice will be made out exclusive of VAT and the required payment will correspond to the duty-free price of the order. .
The sale prices mentioned on the products files include neither the shipping fees nor taxes relating to transport or customs in case of transports outside the metropolitan France. The shipping fees remain payable by the purchaser and will be charged to him. The customs duty, importing duty or local taxes are likely to be required and also be charged to the purchaser.
SAS H.EVENTS keeps the right to change the prices at any time. The sale price during the purchase corresponds to the online price during the order confirmation on the website www.lesjouetsenbois.eu.
4. Modes of payment
Every purchase on the website www.lesjouetsenbois.eu (SAS H.EVENTS) is to be paid during the order. No product could be sent to a purchaser who has not previously paid 100% of the sale price of the product with all tax included and the possible shipping fees related to the delivery..
The payment for the purchases can be done :
- Either by credit card directly on the website with a sesured transaction. National and international credit card with a visa and master card network are accepted. .
- Either by bank check payable to H. EVENTS. The check must be sent by post accompanied by the order form to the following address: H. EVENTS 8 Rue Maurice Raffault 37420 Savigny-en-Véron, France.
- Either by Paypal.
Gift vouchers are not accepted and, generally, neither is any other mode of payment not mentioned above,.
SAS H.EVENTS reserves the right to suspend the processing or delivering of any order in case of refusal of payment by credit card from any accredited bank, or in case of non-payment.
SAS H.EVENTS also reserves the right to cancel a delivery or to refuse an order from a purchaser who wouldn't have fully paid for a previous order or with whom, a payment contention would be under way. .
Any payment delay resulting from the initial refusal of a payment made by credit card, or from any other factor, will lead to a rise of the amount because of the enforcement of delay penalties corresponding to the base lending rate increased by 4 points and are applicable from the day of the delivery of products. Furthermore, the purchaser is to pay the eventual banking charges..
SAS H.EVENTS retains complete ownership of the sold products until receipt of payment with all tax and fees included. .
5. Modes of delivery
Our orders are delivered in France and all over the world by "colissimo suivi" or by haulage contractors (for bulky parcels) .
The purchaser undertakes to give all the information on the order form necessary to the delivery, and particularly the address where the delivery could be made during the business hours.
In case of mistakes of the address in the delivery form, SAS H.EVENTS couldn't be held responsible of the impossibility to deliver to the consignee. Any fees concerning another delivery of the parcel to the same consignee, to another consignee or to another delivery address will be charged to the purchaser..
SAS H.EVENTS undertakes to deliver any products within 30 working days in metropolitan France and within 30 days in DOM/TOM and abroad from the receipt of the order and the payment on, and only if the ordered product is available in our stock. .
In case the product is momentarily sold out, and if the new date of delivery doesn't suit the purchaser, he could cancel the order and he will be paid back within 30 days according to the L121-20-3 act from the consumption code.
SAS H.EVENTS couldn't be held responsible for the nonfulfilment of the contract in case of stock shortage or unavaibility of a product because of a case of absolute necessity like any kind of disruptions or strikes in mail services, means of transports and communications. .
SAS H.EVENTS couldn't be held responsible for any delays of carrying out an order in case of absolute necessity or because of the haulage contractors. .
The delivery is considered as carried out from the day of reception or the product by the purchaser. The delivery will be made only in exchange for a signature of the consignee on an delivery form. .
The Purchaser has the obligation to check the conformity of the goods delivered at the time of delivery, before signing the delivery note. In the event that the Purchaser has any doubt of any kind whatsoever on the condition or content of his package, he is required to specify this on the carrier's delivery note and to report it to SAS H. EVENTS within 48 hours of receipt.
The Purchaser is required in any event to check the condition of the items delivered and the proper functioning of the Product upon receipt. Any anomaly noted (missing item, broken item, etc.) must be reported to SAS H.EVENTS within 7 days of receipt of the Product. In the absence of notification to SAS H.EVENTS within the aforementioned period, the Purchaser may not oppose to SAS H.EVENTS any apparent defect in the Product and any malfunction.
6. Error in delivery
If the Purchaser notices an error in the preparation of the order, the Purchaser is required to inform by email exclusively email@example.com.
The email must include: the order number, the Buyer's contact details, the delivery date, the delivery slip number, the references and designation of the products and the subject of the complaint and any products delivered by error (reference and quantity).
SAS H.EVENTS cannot be held responsible for any data entry errors and the consequences of processing delays or delivery errors. The actual costs incurred for the reshipment of the order will be invoiced to the Buyer. In the same way, in the event of a request for cancellation of an order following an address error, during an incomplete address entry (missing door code or partial address), during an unsuccessful passage of the carrier, a delivery refusal or for a return of unclaimed parcel, the actual shipping costs will be deducted from the refund.
7. Right of withdrawal
According to Article L221-18 of the French Consumer Code, the Purchaser has a period of fourteen (14) days from receipt of his order to retract and return the article.
Any return request must be made by contacting SAS H.EVENTS by email at firstname.lastname@example.org. The Purchaser must then specify his order number, the items he wishes to return as well as the reason for the return, or send the duly completed withdrawal form.
Any request for reimbursement reaching SAS H.EVENTS beyond the legal deadline of 14 days after delivery will be rejected.
The returned item must be complete (with instructions and accessories), in its original packaging, unassembled and in perfect condition for resale. The return of goods is made at the expense, risk and peril of the Buyer. It is their responsibility to keep proof of the return of the items and to insure the item (s) according to their value. It is the Buyer's responsibility to return the product properly packaged, and in such a way as to guarantee the integrity of the returned product. SAS H.EVENTS will not be able to accept in return any item that would bear any trace of use, wear or damage, even due to the fact of the carrier. Any deteriorated, damaged or incomplete Product will not give rise to reimbursement. The reimbursement will take place within 14 days maximum following receipt of the goods, subject to the above conditions.
SAS H.EVENTS does not accept packages sent postage due. Any risk associated with the return of the product is the responsibility of the Purchaser. Upon receipt of the returned product by the Purchaser, SAS H.EVENTS will send an e-mail confirmation of receipt of the product to the Purchaser. This confirmation will clearly indicate whether the product has been received.
The guarantees defined by law are as follows:
- The legal guarantee of conformity (Articles L. 217-4 et seq. Of the Consumer Code).
- The legal guarantee against hidden defects (Articles 1641 to 1649 of the Civil Code)
- The manufacturer's contractual guarantee, if applicable (Art. R. 211-1 to R. 211-5 of the Consumer Code).
SAS H.EVENTS is not the manufacturer of the products sold on its website, within the meaning of law n ° 98-389 of May 19, 1998 and relating to liability for defective products. Consequently, in the event of damage caused by a defect in a product or packaging, only the responsibility of the manufacturer can be sought by the Purchaser.
All our Products benefit from the legal guarantees in force and mentioned above.
As part of the legal guarantee of conformity, the Purchaser has a period of two years from the delivery of the Product to act. He can choose between repairing or replacing the Product, subject to the cost conditions provided for in Article L. 217-9 of the Consumer Code. The customer is exempt from providing proof of the existence of the lack of conformity of the Product during the twenty-four months following delivery of the goods. This period is six months for used Products.
The legal guarantee of conformity applies regardless of any commercial guarantee granted by the manufacturer. For a product purchased on www.lesjouetsenbois.eu (SAS H.EVENTS) which benefits from a manufacturer's warranty, the duration of said warranty will have been indicated on the www.lesjouetsenbois.eu website at the time of registration. of the order. The Purchaser will therefore be able to find the duration of his warranty on his invoice.
In addition to the legal guarantee of conformity, the consumer has the guarantee against hidden defects provided for in articles 1641 and following of the Civil Code. The more precise terms of warranty conditions are directly defined by the manufacturer of the product, and may vary from manufacturer to manufacturer. The Purchaser should therefore consult the usage and warranty advice booklet which has been delivered to him, if applicable, in the product packaging. In the event of a hidden defect, the Purchaser may choose between the resolution of the sale or a reduction in the sale price, in accordance with Article 1644 of the Civil Code.
If necessary, the customer can always contact SAS H.EVENTS to find out what to do in the event of a problem by e-mail to email@example.com.
According to Article L217-5 of the Consumer Code), the goods comply with the contract:
1 / If it is suitable for the use usually expected of a similar good and, if applicable:
- if it corresponds to the description given by the seller and has the qualities that the latter presented to the buyer in the form of a sample or model;
- if it has the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;
2 / Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.
In all cases, the buyer must be able to present the invoice for the product issued by SAS H.EVENTS to benefit from its warranty from the manufacturer or from a possible maintenance company. SAS H. EVENTS will not be able to bear the costs of immobilization of the product in the event of repair, and no compensation can be requested by the Purchaser in this respect. In the event of repair of the product, or of its immobilization, SAS H.EVENTS will not proceed to any loan.
In the event of the appearance of a defect, non-conformity or defect of the Product beyond the period of 7 days following delivery of the Product, the Purchaser must notify SAS H. EVENTS and will send him by email one or more photo(s) showing very clearly the defects of the Product, to the following address: firstname.lastname@example.org. SAS H.EVENTS will send this photo for expertise to the manufacturer of the Product who will make his conclusions on the origin of the defect in the product and on whether or not it is covered under legal or contractual guarantees. SAS H.EVENTS will notify the Purchaser of a response to take charge or refuse to take charge within 10 days of receiving the photo or sending other documents. supporting documents if requested from the Purchaser.
SAS H.EVENTS will not proceed to any exchange or refund in the event of improper handling of the Product by the Purchaser, of a lack of precaution in the use of the latter, of improper maintenance of the Product or of use that does not comply with the specifications of the instructions for use or of anything prescribed by the correct and normal use of the Product.
9. Applicable law
The above-mentioned general sales conditions are dictated by French law.
If one ore more arrangements in these general sales conditions are deemed as non valid or declared as such by any law or regulation, or following a final decision by any appropriate authority, all the other arrangements will keep their full strength and scope.
10. Transaction security
In order to guarantee the full security of your payment, SAS H.EVENTS has adopted the SSL (Secure Socket Layer) crypto mechanism, which protects the confidentiality of banking data.
SAS H.EVENTS has chosen the "Mercanet" system of BNP Paribas.
11. Evaluation of our services by Avis Vérifiés
Your online purchase on www.lesjouetsenbois.eu offers you the possibility of submitting a customer review on your shopping experience via the website Avis Vérifiés, published by Net Reviews, specialized in the management of consumer reviews following a online order.
Through a satisfaction questionnaire whose purpose is to measure the quality of service provided to you throughout your purchase, you can share your personal experience and share it with the web community on the Avis Vérifiés website. This questionnaire may be sent to you by Avis Vérifiés via email.
The information collected in this questionnaire is the subject of an automated data processing whose responsible is Avis Vérifiés. Partial answers or no answer to this satisfaction questionnaire have no impact on the progress of your order and its processing. Avis Vérifiés and SAS H.EVENTS are the addressees of the personal data collected within these questionnaires of satisfaction. The non-nominal data will be used by Avis Vérifiés in accordance with the regulations in force and in particular that relating to the protection of personal data.
In accordance with the Data Protection Act of 6 January 1978 you have at any time a right of access, rectification, and opposition to all of your personal data by mail at the following adress : email@example.com.
12. Information technology and freedom
In conformance with law Nr.78-17 on information technology and freedom, dated 6 January 1978, the purchaser has the right to access, modify, oppose and delete any personnal details held by SAS H.EVENTS.
The Purchaser can also consult the Protection of personal data policy..
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